How do I report an issue with my order?Updated 22 days ago

If something isn’t right with your order, our customer care team is here to help. You can reach us via:

• Live Chat – available through your account dashboard

• Email – [insert support email address]

If your order hasn’t arrived, please first check your DPD tracking status in the app or the link provided in your delivery email/text. If the tracking doesn’t resolve your issue, get in touch with us and we’ll step in to help.

Please include your order number and details of the issue so we can resolve it as quickly as possible. We’ll always make sure you’re looked after.

Response time may be slower at weekends.