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Delivery

When will my meals be delivered?

We deliver once per week, and you can choose either Sunday or Wednesday as your delivery day. On the morning of your delivery, DPD will send you a 1-hour time slot so you’ll know exactly when to expect your box. If you’re not home, DPD will leave it

What do you charge for delivery?

We offer a premium delivery service in eco-friendly, temperature-controlled packaging through our partnership with DPD. There is a flat delivery charge of £6.95 per order. This ensures your meals arrive safely, stay fresh, and are delivered convenien

Who will deliver my meals?

All our deliveries are handled by DPD. On the morning of your delivery, they’ll send you a 1-hour time slot so you know exactly when to expect your meals. If you’re not home, DPD will leave your box in the safe place you’ve selected. You can also tra

How will I know when my meals are being delivered?

Once your order has been processed, you’ll receive a notification from DPD confirming that they are expecting your parcel. A few days later, you’ll then receive another notification with your delivery date and 1-hour time slot, which you can track in

How does my food stay fresh during shipping?

Your meals are delivered in an eco-friendly, temperature-controlled cooler box packed with ice packs to keep them chilled throughout their journey. This packaging is designed to maintain the correct temperature for the full duration of delivery, so y

What if I'm not home?

If you’re not in, DPD will leave your box in the safe place you’ve selected in your delivery preferences. If no safe place is set, they will automatically leave it at your door. Because your meals are packed in a temperature-controlled cooler box wit

How do I contact you about a delivery issue?

If you’re experiencing a delivery issue, please first check your DPD tracking link or app for the most up-to-date status. If that doesn’t resolve the issue, our customer care team is here to help. You can reach us via:. Live Chat – available through

Where do you deliver to?

We deliver across the UK, excluding Ireland and Highland Scotland. If in doubt, please email [email protected] for more info.